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Factory

Unit 5 - Operations management

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Chart Increasing

Unit 1 - Introduction To Business Management

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Briefcase

Unit 2 - Human Resource Management

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Money Bag

Unit 3 - Finance & accounts

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Direct Hit

Unit 4 - Marketing

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Bar-Chart

Unit 6 - Assessment

🔹 Setting the Scene: AMM&#39;s in a chilly spot. It&#39;s an air conditioner company in Pasig City, Philippines. The world wants air conditioners, but AMM&#39;s products are lost in the cold crowd. Plus, their customer service? 🥶

<ul>
	<li>
	Market Insights

	<ul>
		<li>People see AMM as &quot;meh&quot;. Their products? Just like everyone else&#39;s.</li>
		<li>Their customer service? 😓 Let&rsquo;s just say... not so cool.</li>
		<li>The world&#39;s going green! Everyone wants eco-friendly and energy-efficient machines.</li>
	</ul>
	</li>
	<li>
	CEO Decisions

	<ul>
		<li>Boost Quality: Switching from Quality Control to Quality Assurance.</li>
		<li>Energy Efficiency Overhaul: Two main ideas
		<ul>
			<li>Go lean and green in-house (but 💰💰)</li>
			<li>Outsource and rebrand (but... there&#39;s a catch 🎣)</li>
		</ul>
		</li>
	</ul>
	</li>
</ul>

🔍 Definition: A company-wide effort to improve all processes and aspects of a business to ensure top-notch quality.

🌍 Real-world Example: Think of a restaurant where not just the chef, but everyone right from the waiter to the manager, focuses on ensuring you get the yummiest dish ever!

<ul>
	<li>Quality Control: It&#39;s like tasting the soup while cooking. It checks products after production to make sure they&#39;re good. </li>
	<li>Example: AMM checking air conditioners after they&#39;re made to spot defects.</li>
	<li>Quality Assurance: It&#39;s setting the recipe and ingredients right from the start. Focuses on the process of production to ensure quality.</li>
	<li>Example: AMM improving its methods, materials, and training to make sure every AC is a winner right from the beginning.</li>
</ul>

<ul>
	<li>Feature 1: Full Cycle Thinking: Products are designed to be reused, recycled, or decomposed without harming the environment.</li>
	<li>Example: Imagine a water bottle. Instead of tossing it and polluting the ocean, it&rsquo;s made to decompose or become a brand new bottle.</li>
	<li>Feature 2: Safety First: Only non-harmful, safe materials are used.</li>
	<li>Example: QS might make an air conditioner without using toxic chemicals. 🌱</li>
</ul>

<ul>
	<li>Option 1: All in-house. Super green. Use TQM. But... major money drama ahead.</li>
	<li>Option 2: Team up with QS. They&#39;re pros with the green stuff. But... no long-term deal, and AMM has to shut its own production. Yet, they get to glow up in customer service!</li>
</ul>

🔮 Recommendation: It&#39;s tough! Option 1 keeps things in-house, but AMM needs 💸. Option 2 is a huge change, but AMM can focus on brand and service. Whichever path AMM chooses, it needs to keep its cool, stay green, and keep customers smiling! 😊 
&nbsp;

Remember: Business ain&#39;t always a breeze, but with the right strategies, AMM can keep the world cool! 🌬️❄️

Unit 5 - Operations management

Elevate Your Knowledge: AMM's Strategic Options Unveiled

Table of content

📌 Key points

Total quality management (TQM)

Unlock the Full Content!

Unit 5 - Operations management

Elevate Your Knowledge: AMM's Strategic Options Unveiled

Table of content

📌 Key points

Total quality management (TQM)

Unlock the Full Content!