Business Management HL
6
Chapters
223
Notes
Unit 1 - Introduction To Business Management
Unit 2 - Human Resource Management
Unit 3 - Finance & accounts
Unit 4 - Marketing
Unit 5 - Operations management
Unit 6 - Assessment
Business Management HL
Unit 5 - Operations management
Unlock Success With Quality Management: Kaizen, Circles, Benchmarking
630 words
4 mins read
Last edited on 14th Jun 2024
Table of content
🌐 Quality culture shift
- Businesses need a total quality culture change to effectively ensure quality.
- It's like the kaizen approach: hard and pricey in the beginning, but valuable in the long run.
🌟 Three key methods to manage quality
- Quality circle
- Benchmarking
- Total quality management (TQM)
🔵 Quality circles
- Think of them as quality improvement clubs!
- What are they? Teams from different departments and hierarchical levels. They gather regularly to discuss and suggest quality improvements.
- Leader Alert: There’s a team leader who knows leadership stuff and how to run the group.
- How's it like? Imagine a market research focus group, but it keeps meeting.
- Freedom! They might discuss any topic or focus on specific issues.
- 🌍 Real-world example: Let's say a company has a high staff turnover issue. Quality circles can brainstorm and might suggest reducing workplace dangers or providing more flexibility to workers.
- Fun Fact: Japan started the whole quality circle thing in 1962. Big in Japan and China, not as much in Western Europe.
🔵 Benchmarking
- It’s the business version of comparing test scores with friends.
- What is it? Compare your practices and standards to your competitors.
- 🌍 Real-world example: Hotels! 🏨 A five-star hotel vs. a three-star one. This system gives both customers and managers a clear picture of quality expectations.
- How do businesses do it? They peek at the top dogs in their industry and adopt their best practices. But it's more about copying processes, not the products.
- Watch Out!: Just because something works for a rival doesn’t mean it’ll work for you.
Unlock the Full Content! 
Dive deeper and gain exclusive access to premium files of Business Management HL. Subscribe now and get closer to that 45 🌟
Business Management HL
Unit 5 - Operations management
Unlock Success With Quality Management: Kaizen, Circles, Benchmarking
630 words
4 mins read
Last edited on 14th Jun 2024
Table of content
🌐 Quality culture shift
- Businesses need a total quality culture change to effectively ensure quality.
- It's like the kaizen approach: hard and pricey in the beginning, but valuable in the long run.
🌟 Three key methods to manage quality
- Quality circle
- Benchmarking
- Total quality management (TQM)
🔵 Quality circles
- Think of them as quality improvement clubs!
- What are they? Teams from different departments and hierarchical levels. They gather regularly to discuss and suggest quality improvements.
- Leader Alert: There’s a team leader who knows leadership stuff and how to run the group.
- How's it like? Imagine a market research focus group, but it keeps meeting.
- Freedom! They might discuss any topic or focus on specific issues.
- 🌍 Real-world example: Let's say a company has a high staff turnover issue. Quality circles can brainstorm and might suggest reducing workplace dangers or providing more flexibility to workers.
- Fun Fact: Japan started the whole quality circle thing in 1962. Big in Japan and China, not as much in Western Europe.
🔵 Benchmarking
- It’s the business version of comparing test scores with friends.
- What is it? Compare your practices and standards to your competitors.
- 🌍 Real-world example: Hotels! 🏨 A five-star hotel vs. a three-star one. This system gives both customers and managers a clear picture of quality expectations.
- How do businesses do it? They peek at the top dogs in their industry and adopt their best practices. But it's more about copying processes, not the products.
- Watch Out!: Just because something works for a rival doesn’t mean it’ll work for you.
Unlock the Full Content!
Dive deeper and gain exclusive access to premium files of Business Management HL. Subscribe now and get closer to that 45 🌟