Business Management HL
Business Management HL
6
Chapters
223
Notes
Unit 1 - Introduction To Business Management - QB
Unit 1 - Introduction To Business Management - QB
Unit 2 - Human Resource Management - QB
Unit 2 - Human Resource Management - QB
Unit 3 - Finance & accounts - QB
Unit 3 - Finance & accounts - QB
Unit 4 - Marketing - QB
Unit 4 - Marketing - QB
Unit 5 - Operations management - QB
Unit 5 - Operations management - QB
Unit 6 - Assessment
Unit 6 - Assessment
IB Resources
Unit 5 - Operations management - QB
Business Management HL
Business Management HL

Unit 5 - Operations management - QB

Unlock Success With Quality Management: Kaizen, Circles, Benchmarking

Word Count Emoji
630 words
Reading Time Emoji
4 mins read
Updated at Emoji
Last edited onย 5th Nov 2024

Table of content

๐ŸŒ Quality culture shift

  • Businesses need a total quality culture change to effectively ensure quality.
  • It's like the kaizen approach: hard and pricey in the beginning, but valuable in the long run.

๐ŸŒŸ Three key methods to manage quality

  • Quality circle
  • Benchmarking
  • Total quality management (TQM)

๐Ÿ”ต Quality circles

  • Think of them as quality improvement clubs!
  • What are they? Teams from different departments and hierarchical levels. They gather regularly to discuss and suggest quality improvements.
  • Leader Alert: There’s a team leader who knows leadership stuff and how to run the group.
  • How's it like? Imagine a market research focus group, but it keeps meeting.
  • Freedom! They might discuss any topic or focus on specific issues.
  • ๐ŸŒ Real-world example: Let's say a company has a high staff turnover issue. Quality circles can brainstorm and might suggest reducing workplace dangers or providing more flexibility to workers.
  • Fun Fact: Japan started the whole quality circle thing in 1962. Big in Japan and China, not as much in Western Europe.

๐Ÿ”ต Benchmarking

  • It’s the business version of comparing test scores with friends.
  • What is it? Compare your practices and standards to your competitors.
  • ๐ŸŒ Real-world example: Hotels! ๐Ÿจ A five-star hotel vs. a three-star one. This system gives both customers and managers a clear picture of quality expectations.
  • How do businesses do it? They peek at the top dogs in their industry and adopt their best practices. But it's more about copying processes, not the products.
  • Watch Out!: Just because something works for a rival doesn’t mean it’ll work for you.

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IB Resources
Unit 5 - Operations management - QB
Business Management HL
Business Management HL

Unit 5 - Operations management - QB

Unlock Success With Quality Management: Kaizen, Circles, Benchmarking

Word Count Emoji
630 words
Reading Time Emoji
4 mins read
Updated at Emoji
Last edited onย 5th Nov 2024

Table of content

๐ŸŒ Quality culture shift

  • Businesses need a total quality culture change to effectively ensure quality.
  • It's like the kaizen approach: hard and pricey in the beginning, but valuable in the long run.

๐ŸŒŸ Three key methods to manage quality

  • Quality circle
  • Benchmarking
  • Total quality management (TQM)

๐Ÿ”ต Quality circles

  • Think of them as quality improvement clubs!
  • What are they? Teams from different departments and hierarchical levels. They gather regularly to discuss and suggest quality improvements.
  • Leader Alert: There’s a team leader who knows leadership stuff and how to run the group.
  • How's it like? Imagine a market research focus group, but it keeps meeting.
  • Freedom! They might discuss any topic or focus on specific issues.
  • ๐ŸŒ Real-world example: Let's say a company has a high staff turnover issue. Quality circles can brainstorm and might suggest reducing workplace dangers or providing more flexibility to workers.
  • Fun Fact: Japan started the whole quality circle thing in 1962. Big in Japan and China, not as much in Western Europe.

๐Ÿ”ต Benchmarking

  • It’s the business version of comparing test scores with friends.
  • What is it? Compare your practices and standards to your competitors.
  • ๐ŸŒ Real-world example: Hotels! ๐Ÿจ A five-star hotel vs. a three-star one. This system gives both customers and managers a clear picture of quality expectations.
  • How do businesses do it? They peek at the top dogs in their industry and adopt their best practices. But it's more about copying processes, not the products.
  • Watch Out!: Just because something works for a rival doesn’t mean it’ll work for you.

Unlock the Full Content! File Is Locked Emoji

Dive deeper and gain exclusive access to premium files of Business Management HL. Subscribe now and get closer to that 45 ๐ŸŒŸ